MURAL-ing to construct a user journey

Estimated reading time: Two minutes

Note: I’m Working Out Loud to document my learning journey around developing a digital learning course for the Master’s in Learning & Organizational Change program at Northwestern University. Here are additional details on the digital portfolio project.  

Three possible student groups, each with its own learning needs. Up to five possible learning modules for each group. Five, maybe more, sections within each module. That was a proposed initial structure for the course.

Key questions included: What were the paths and topics for each self-directed learning cohort?What activities should students complete? Did they need to meet requirements in order to progress through the course? Would they want to measure their progress?

Time for a user-experience map – first just a sheet of paper and a quick pencil sketch to determine the main modules.

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The design began to look like a game or a choose-your-own-adventure book.

The drawing sparked additional questions: What were key milestones? Were modules balanced? Were there too many assignments? How might users feel at each stage of the process? What if a student was completely new to digital content publishing? What might their concerns be versus a student who was a more experienced blogger?

From paper, we moved to whiteboard and then to MURAL. I had experimented with this tool in earlier classes, but really came to understand its value during this process. It’s a good way to digitally co-create a user-experience map development and easily move components, add comments, use virtual sticky notes and download versions. To me, there’s something about designing in MURAL that encourages the most pared down, but functional, design. It reminds me of a former co-worker who would look at a plan and ask: What’s the least this could be? In other words, how simple and friction-less could we make this for the user?

The course architecture started to congeal.

It went from this whiteboard sketch…

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To this whiteboard map…

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Then this design using MURAL…

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And, finally, this MURAL design…

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The course design continues to be adjusted as we build and receive prototype feedback.

Now I just need a giant monitor with with a fancy stylus to really take advantage of designing in MURAL.